FREQUENTLY ASKED QUESTIONS

When is the operational season?

  • March and October: Limited availability.

  • May through September: Our main climbing season with abundant instructors available.

  • November through February: No availability. 

How can check pricing and availability?

Click on the BOOK NOW button above. It will take you to our calendar so you can check the dates and pricing. If you don't see anything listed for your dates, it means we have no openings. It's pretty simple really!

How do I book a trip?

All bookings must be made online using the BOOK NOW button. We do not take reservations over the phone or by email, and dull payment is required at the time of booking, payable with a credit card.

How far in advance should I book?

All reservations must be made a minimum of 48 hours in advance of the trip date. We recommend 14-30 days to guarantee your desired date. The sooner you book, the better your chances of securing your preferred date and time are.

Can I book a trip at the last minute?

No. All trips must be booked at least 48 hours in advance. In consideration of our instructor's time and schedules, we do not take last-minute or walk-in reservations.

What is included in the pricing?

Your own AMGA Certified Single Pitch Instructor, and all technical climbing equipment including ropes, hardware, harnesses, helmets, and climbing shoes.

What is NOT included in the pricing?

Transportation, snacks/meals, and water are not included. The one notable exception is our Teen Rock Camp program.

Are gratuities included?

No. They are not included nor expected, but it's a great way to show your appreciation for a job well done. The amount is up to you, but a good guideline is between 10-20% of your trip cost. Please arrange payment with your instructor, many accept PayPal/Venmo in addition to cold hard cash.

What time do the trips start/end?

Full-Day (8 hour) run from 8:30am - 4:30pm

Half-Day AM (4 hour) run from 8:30am - 12:30pm

Half-Day PM (4 hour) run from 1:30pm - 5:30pm

The date I want is grayed out on the calendar. What gives?

Sorry, Charlie. It means we don't have any guides available for that day.

It won't let me book more than 4 people and my group size is larger than that.

Sorry, but again it means we don't have enough guides to work with your party. 

Can you add people to my existing reservation?

It depends. As long as your group size doesn't exceed 4 people, we can easily add additional climbers to your group. If your group size exceeds our mandated 4:1 ratio by the National Park Service, another guide must be available to accommodate extra climbers. Please email us to check availability.

Will there be other people on our trip?

No. Your trip is your trip. In fact, most of our trips are customized private instruction so it will be just you (and the paying people you bring with you) on your trip. The exceptions are Warrior's Way Trainings and Teen Rock Camp. 

Which trip is best for you?

A Half-Day trip is perfect for those who are newer to climbing and have little to no previous experience. In 4-hours, your instructor will teach you everything you need to know to experience climbing outdoors in the New River Gorge National Park.  

 

If you're more experienced or have specific learning goals you're trying to work towards, the Full Day (8-hours) or a Multi-Day trip would be best for you.

What is the instructor to guest ratio?

Our NPS permit requires that we provide 1 instructor for every 4 people. If your group size is 5-8 people, we will provide 2 instructors, if it's 9-12 people, we will provide 3 instructors, subject to availability of course. Don't see the availability? it means we don't have enough available instructors to work with your group size.

Is there a group size limitation?

Yes. The maximum number of people you can book at one time is 12 people. If your group is larger than 12, please send us an email and we can assist with booking your larger group, subject to instructor availability of course.

Where do we meet?

Unless otherwise arranged, in the parking lot of Water Stone Outdoors underneath the white pop-up tent. The address is: 101 E Wiseman Avenue, Fayetteville, WV 25840

Is transportation provided?

No. You will follow your instructor in your own vehicle to the trailhead. Average drive times range from 10-20 minutes. The only exception is that we do provide transportation during our Teen Rock Camp programs.

Is there an age limit?

Not really. Younger climbers are limited by their attention spans and physical size. Older climbers are only limited by their enthusiasm and willingness to get outside their comfort zone.

 

Is all the gear included?

Yes. We have climbing equipment for all ages and sizes and it is included in the price of your booked trip. Of course, if you are signed up for a course or have your own equipment, you are welcome to use it and your instructor will determine if it's acceptable or not. 

Can I rent gear without booking a trip/hiring an instructor?

Sorry Charlie, no dice. But...our sister store Water Stone Outdoors rents climbing shoes and crash pads. No one will rent Aharness ropes or other hardware due to the liability involved with this. 

Where will we climb?

There are many factors we will consider. Your guide will choose a climbing location based on your experience, goals, group size, time frame, and weather conditions on the day of your trip. Rest assured you will be able to experience the best that the New River Gorge area has to offer in terms of world-class climbing. If you have a specific route or location in mind, please let your instructor know so they can plan accordingly.

What happens if it rains?

Just show up anyway and don't let the forecast scare you. Seriously. Showers are usually brief and scattered, the rock dries quickly, and there are plenty of protected areas to climb. 

Can my friend or family member come along just to watch?
It depends. It presents a few challenges which will limit your instructor's ability to provide you with a quality experience. However, if that person is dropping you off and picking you up that can be arranged. Keep in mind we cannot exceed a 1:4 ratio.

What is your COVID Operating Plan?

Interesting times we are living in and we are keeping up with the times. You will be required to wear a mask whenever you are indoors, even if you're vaccinated. Thanks for taking your health and the well-being of our staff seriously. Here is our current COVID Action Plan.

May I bring my dog/pet?

We are dog people, but unfortunately, our insurance policy doesn't allow for companion animals to be present. Service dogs are another story. Please let us know and we can make it work.