FREQUENTLY ASKED QUESTIONS
How can I check pricing and availability?
Click on the BOOK NOW. It will take you to our calendar so you can check the dates and pricing. If you don't see anything listed for your dates, it means we have no openings. It's pretty simple really!
How do I book a trip?
All bookings must be made online using BOOK NOW. We do not take reservations over the phone or by email, and full payment is required at the time of booking, payable with a credit card. through our secure online booking system.
Once your trip is paid for, you will receive a confirmation email with all of the pertinent information for your trip, including where, when, and whom to meet. It will also have a shareable link to our Acknowledgement of Risk form for any other members of your party to complete.
What is our cancellation policy?
The following criteria apply to all cancellations:
All trips canceled by you are subject to a $100 cancellation fee. We will refund the base price including sales tax, however, all service and credit card fees are non-refundable.
If you cancel 7 days or less before the start of your trip, your payment is non-refundable, but you can transfer your payment to another date in the next 6 months.
If you cancel your trip the day of or you fail to appear, no refund will be granted.
There will be no refunds once a course is half over.
All trips canceled by NRMG will be 100% refundable.
How do I reschedule my booked trip?
Trips can be rescheduled at no additional cost and must be within 6 months of the original date. Just shoot us an email and we will send you a link to reschedule your trip. You'll be able to view and see all available dates, choose what works for you, and then make the changes to your itinerary.
What happens if the forecast looks crappy or if it rains?
Just show up anyway and don't let the forecast scare you. Seriously. Showers are usually brief and scattered, the rock dries quickly, and there are plenty of protected areas to climb.
When is our operational season?
February, March, and October: Limited availability.
April through September: Our main climbing season with abundant instructors available.
November through January: No availability.
How far in advance should I book?
All reservations must be made a minimum of 48 hours in advance of the trip date. We recommend 14-30 days to guarantee your desired date. The sooner you book, the better your chances of securing your preferred date and time are.
Can I book a trip at the last minute?
No. All trips must be booked at least 48 hours in advance. In consideration of our instructor's time and schedules, we do not take last-minute or walk-in reservations.
What is included in the pricing?
Your own AMGA Certified Single Pitch Instructor, and all technical climbing equipment including ropes, hardware, harnesses, helmets, and climbing shoes.
What is NOT included in the pricing?
Gratuities, transportation, snacks/meals/beverages are not included. The one notable exception is our Teen Rock Camp program.
Are gratuities included?
No. Tips are a great way to show your appreciation for a job well done. The amount is up to you, but a guideline is between 15-20% of your trip cost. Please arrange payment with your instructor, many accept PayPal/Venmo in addition to cold hard cash.
What time do the trips start/end?
Full-Day (8 hours) run from 8:30 am - 4:30 pm
Half-Day AM (4 hours) runs from 8:30 am - 12:30 pm
Half-Day PM (4 hours) runs from 1:30 pm - 5:30 pm
Early and late-season trip start times will vary. The listing will indicate the start and finish times.
The date I want is grayed out on the calendar. What gives?
Sorry, Charlie. It means we don't have any guides available for that day.
It won't let me book more than 4 people and my group size is larger than that.
Sorry, but again it means we don't have enough guides to work with your group size.
Can you add people to my existing reservation?
It depends. As long as your group size doesn't exceed 4 people, we can easily add additional climbers to your group. If your group size exceeds our mandated 4:1 ratio by the National Park Service, another guide must be available to accommodate extra climbers. Please email us to check availability.
Can I buy a gift card?
Yes! Click on the BUY GIFT CARD. You can choose any amount in $25 increments. After your purchase, the gift card, the gift card recipient will receive an email with the redemption code, a message from the buyer (you), and the expiration date. The gift card buyer will receive an email receipt as well. The recipient will be able to apply the redemption code for a date and trip length of their choice, whenever they are ready to book their trip.
Teen Rock Camp Booking & Cancellation Policy:
A 50% deposit is due at the time of booking to reserve a spot. The remaining balance is due 60 days in advance of the start date and will be automatically billed to the card on file.
For cancellations less than 60 days in advance, your tuition payment is non-refundable and non-transferable.
Cancellations more than 60 days in advance of your trip, will be subject to a $100 cancellation fee which will be deducted from the base price payment amount.
All service fees are non-refundable.
Campers who leave prior to the end of the camp program, including those who are dismissed from an active program session will not be refunded any portion of the tuition payment.
Will there be other people on our trip?
No. Your trip is your trip. It will be just you (and the other members of your party if applicable)on your trip. The exceptions are Warrior's Way Trainings and Teen Rock Camp.
Which trip is best for you?
A Half-Day trip is perfect for those who are newer to climbing and have little to no previous experience. In 4 hours, your instructor will teach you everything you need to know to experience climbing outdoors in the New River Gorge National Park.
If you're more experienced or have specific learning goals you're trying to work towards, the Full Day (8 hours) or a Multi-Day trip would be best for you.
What is the instructor-to-guest ratio?
Our NPS permit requires that we provide 1 instructor for every 4 people. If your group size is 5-8 people, we will provide 2 instructors, if it's 9-12 people, we will provide 3 instructors, subject to availability of course.
Is there a group size limitation?
Yes. The maximum number of people you can book at one time is 12 people. If your group is larger than 12, please send us an email and we can assist with booking your larger group, subject to instructor availability.
Where do we meet?
Unless otherwise arranged, in the parking lot of Water Stone Outdoors.
101 E Wiseman Avenue, Fayetteville, WV 25840
Is transportation provided?
No. You will follow your instructor in your own vehicle to the trailhead. Average drive times range from 10-20 minutes. The only exception is that we do provide transportation during our Teen Rock Camp programs.
Is there an age limit?
Not really. Younger climbers are limited by their attention spans and physical size. Older climbers are only limited by their enthusiasm and willingness to get outside their comfort zone.
Is all the gear included?
Yes. We have climbing equipment for all ages and sizes and it is included in the price of your booked trip. Of course, if you are signed up for a course or have your own equipment, you are welcome to use it and your instructor will determine if it's acceptable or not.
Can I rent gear without booking a trip/hiring an instructor?
Sorry Charlie, no dice. But...our sister store Water Stone Outdoors rents climbing shoes and crash pads. No one will rent Aharness ropes or other hardware due to the liability involved with this.
Where will we climb?
Your guide will choose a climbing location based on your experience, goals, group size, time frame, and weather conditions on the day of your trip. Rest assured you will be able to experience the best that the New River Gorge area has to offer in terms of world-class climbing. If you have a specific route or location in mind, please let your instructor know so they can plan accordingly.
Can my friend or family member come along just to watch?
It depends. It presents a few challenges which will limit your instructor's ability to provide you with a quality experience. However, if that person is dropping you off and picking you up that can be arranged. Keep in mind we cannot exceed a 1:4 ratio.
What is your COVID Operating Plan?
Interesting times we are living in and we are keeping up with the times. You will be required to wear a mask whenever you are indoors, even if you're vaccinated. Thanks for taking your health and the well-being of our staff seriously. Here is our current COVID Action Plan.
May I bring my dog/pet?
We are dog people, but unfortunately, our insurance policy doesn't allow for companion animals to be present. Service dogs are another story. Please let us know and we can make it work.